Systems that hold.
Communities that move.

A design agency came to us with an urgent request from their client, a consultancy founder scheduled for a media interview with no professional site to point people to. We scoped a one-page site, built a custom template around the client's brand, and stayed available through the weekend to turn feedback around fast. The site was live in time for the interview, with a matching professional email setup ready to go.

Most digital literacy programs treat access as the finish line. I built something different: a bridge model that connected where people actually were to where technology could take them — with trust, community, and a clear pathway forward. One participant came to class right after being jumped. He still came. He went on to pitch a startup to funders.

Developers at ThoughtWorks had coaches, mentors, and documentation. Quality Analysts had almost nothing. She built the knowledge infrastructure herself — then turned it into a shared resource that changed how QAs were supported and paid across the organization. As a Senior QA, she was brought in to untangle a three-team conflict at a Fortune 500 client during a company reorg, and pivoted from teaching methodology to helping teams survive.

icstars had inaccurate, disorganized donor data in Salesforce — duplicates, missing information, inconsistent tagging — that made it impossible to track donor types or run targeted campaigns. I ran a full assessment, built a custom tagging system by donation frequency and gift history, consolidated duplicates, enriched donor profiles, and connected clean segmented lists to Mailchimp for targeted email campaigns.

CYDI, an alternative high school serving underserved students, was seeing declining admissions because of a complex online enrollment process. I redesigned the site and simplified the admissions path as part of the team at Savvy Consulting & Communications.